ABOUT CELLULANT
Cellulant is a leading Pan African payments company that provides locally relevant and alternative payment methods for global, regional and local merchants. We provide a single API payments platform - Tingg - that enables businesses to collect payments online and offline while allowing anyone to pay from their mobile money, local and international cards, or directly from their bank.
Our Story
Founded in 2003, Cellulant has more than 20 years of experience in providing locally relevant payment solutions for businesses and their consumers.
Our evolution over the years, from a digital content business to mobile banking and now to payments has allowed us to build strong relationships and partnerships. We’ve taken our years of experience and assets acquired over the years to provide a payments platform in the continent that focuses on driving merchant business and digital payments for local, regional, and global merchants in the continent, and digitizing both online and offline payments.
Since 2003, the Cellulant team has learned, adapted and leveraged their experiences to pivot the business to become the leading payments provider in the continent.
You can read more about us and our Group leaders and Country Champions.
JOB TITLE:
Engineer: Site Reliability
This role is located in Ghana and it is an onsite job. Candidates from Ghana are highly recommended to apply
JOB DESCRIPTION:
A Site Reliability Engineer is a crucial member of a technical team responsible for providing assistance and resolving issues related to software systems. This role demands a blend of technical expertise, communication skills, and problem-solving capabilities to ensure seamless customer experiences. Support Engineers play a pivotal role in maintaining customer satisfaction by addressing inquiries, diagnosing problems, and offering effective solutions.
Key Relationships: Customers engaging on mobile app platforms, Employees of the bank & Internal Teams(Technology and Account Management)
CORE RESPONSIBILITIES:
- Investigate, troubleshoot, and resolve customer-related issues within the specified SLA.
- Monitor system performance and proactively address potential issues to prevent disruptions.
- Provide technical support to bank employees and technical teams related to account access, transactions and other banking services.
- Collaborate with change management teams to communicate updates and changes effectively.
- Be available for on-call support, especially during critical periods or in the event of system outages.
- Collaborate with relevant teams to implement improvements that enhance the overall reliability and performance of banking systems.
QUALIFICATIONS & EXPERIENCE:
Must have qualifications/experience:
- Minimum 2-3 Years experience with Linux troubleshooting (Collecting logs and stack traces, fine-tuning by editing configuration files).
- Experience in network troubleshooting.
- A Bachelor's degree or equivalent degree in a technical field.
Experience that will count in your favor:
- Experience with cloud technologies i.e AWS.
Nice to have experience:
- Experience with Kubernetes, Docker or OpenShift.
SKILLS:
- Programming fundamentals in any language (Java or PHP).
- Strong relational database systems skills.
Personal attributes:
- Excellent verbal and written technical communication skills.
- A customer-centric mindset with a commitment to delivering high-quality support.
- Ability to work effectively within a time and collaborate with cross-functional teams.
- Efficiently manage time and prioritize tasks to meet service level agreements(SLAs).