Principal : Fraud Risk

ABOUT CELLULANT

Cellulant is a leading Pan African payments technology company that provides locally relevant and alternative payment methods for global, regional and local merchants.

We provide a single API payments platform - Tingg - that enables businesses to collect payments online and offline while allowing anyone to pay from their mobile money, local and international cards or directly from their bank.

OUR STORY:

Founded in 2003, Cellulant has more than 18 years of experience in providing locally- relevant payment solutions for businesses and their consumers.

Our evolution from a digital content business to mobile banking and now to payments has allowed us to build strong relationships and partnerships. We’ve taken our years of experience and assets acquired over the years to provide a payments platform in the continent that focuses on driving merchant business and digital payments for local, regional and global merchants in the continent, and digitising both online and offline payments.

Through the years, the Cellulant team has learned, adapted and leveraged their experiences to pivot the business to become the leading payments provider in the continent. We have over 400 staff members, are physically present in 18 countries and we provide our services in 35 countries across Africa.

Read more about us, our group leadership team and our country champions.

OUR VISION:

To enable seamless payments across Africa for businesses, banks and consumers.

JOB TITLE:

Principal: Fraud Risk

JOB DESCRIPTION:

Role Overview: Fraud risk monitoring of all Cellulant’s payment portfolio across card, mobile and bank payment methods. The Principal Fraud will need to have knowledge of fraud monitoring systems, resolving flagged transactions, demonstrated hands-on experience handling suspected or confirmed fraud incidents

CORE RESPONSIBILITIES:

We strive to keep things simple yet connected, so expect to be stretched and challenged to work outside of your comfort zone and core tasks from time to time.

• Daily monitoring of flagged transactions in the fraud risk monitoring system.
• Daily monitoring of the fraud risk system to ensure it is working correctly.
• Interfacing with internal technical teams and external vendors to resolve issues related to the working of the fraud risk system.
• Resolving flagged transactions.
• Daily preparation of merchant and clients volume volatility.
• Responding to queries from other functions touching on fraud risk.
• Attending to tickets on flagged transactions, suspected transactions, confirmed fraud incidents.
• Escalating confirmed fraud cases in accordance to set processes and procedures.
• Working with cross functional teams to resolve suspected or confirmed fraud incidences.
• Setting and tweaking rules for transactions fraud risk monitoring.

Contributing knowledge to internal and external stakeholders on fraud risk management in the payments industry.

QUALIFICATIONS & EXPERIENCE:

We are intent on creating opportunities for all of Africa and we do so with passion, focus and intellect; therefore, the following qualifications, skills and personal attributes will be highly advantageous.

• At least 5 years of experience in Transaction Fraud Monitoring, preferably in payment services.
• Merchant monitoring for anomaly detection.
• Handling fraud monitoring across card, mobile and bank payment methods.

Experience that will count in your favour:

• Managing Rule based or Machine Learning Based Fraud Monitoring System.
• Knowledge of Cybersource and MPGS payment gateways.
• Technical experience working on API interface systems in payments industry.
  

Qualification:

Bachelor’s degree in Accounting or Technical Field.

Skills:

• Managing external vendors.
• Interpersonal skills.
• People skills for managing cross-functional projects.
• Knowledge of card, bank and mobile payments end-to-end.
• Knowledge of fraud risk management systems.

Personal attributes:

• Ability to take initiative and execute on tasks without needing explicit directions.
• Can-do attitude.
• Ability to execute on set tasks with little to no supervision.

Why Work For Us?

In 2003, we set out to create a world-class business for Africa, by Africans, in Africa.

Some exciting things about us...

• We have an Extensive Footprint: We have an office presence in 18 countries and our products serve 35 countries across Africa with a global workforce of nearly 500 employees.
• We believe that innovation is at the Heart of Fintech: Thousands of companies use our technology to deliver seamless payment experiences. Our customers range from various sectors such as Airlines, Telecoms, E-commerce, Ride-Hailing, Retail, to Remittances.
• We Support a Diverse and Inclusive Workforce: We focus on the growth and development of our employees through well-developed, individualised career paths ensuring you reach your full potential in a supportive and delivery-oriented environment.
• We Put our Employees First: We offer market-related compensation, generous personal time off and, markets permitting, medical and life insurance benefits.
• We Seek Collaborative Builders: At Cellulant, we believe that great ideas happen when we come together. We, therefore, nurture a collaborative work environment that challenges, engages and empowers each person to contribute to the growth and success of the business.
• We Solve for Africa’s Digital Economy: We’re solving payment challenges on the continent to create opportunities and accelerate economic growth for all of Africa.