ABOUT CELLULANT
Cellulant is a leading Pan African payments company that provides locally relevant and alternative payment methods for global, regional and local merchants. We provide a single API payments platform - Tingg - that enables businesses to collect payments online and offline while allowing anyone to pay from their mobile money, local and international cards, or directly from their bank.
OUR STORY
Founded in 2003, Cellulant has more than 18 years of experience in providing locally relevant payment solutions for businesses and their consumers.
Our evolution over the years, from a digital content business to mobile banking and now to payments has allowed us to build strong relationships and partnerships. We’ve taken our years of experience and assets acquired over the years to provide a payments platform in the continent that focuses on driving merchant business and digital payments for local, regional and global merchants in the continent, and digitizing both online and offline payments.
Since 2003, the Cellulant team has learned, adapted and leveraged their experiences to pivot the business to become the leading payments provider in the continent.
You can read more about us and our Group leaders and Country Champions.
JOB TITLE:
Director Account Management
JOB DESCRIPTION:
As a Senior Account Executive at Cellulant, you will occupy a role akin to a preliminary stage to our senior sales roles, with a primary emphasis on sales and account management activities rather than extensive strategic leadership. Your core responsibility involves fully owning specific client accounts within your assigned sector. You will be tasked with implementing the strategic sales plan, developed in collaboration with your supervisory leader, to expand Cellulant's market presence and boost revenue growth and profitability.
In this role, you will manage significant client accounts, playing a key part in the execution of sales strategies and the maintenance of the client relationship on an ongoing basis. You need to possess a comprehensive understanding of your sector, coupled with strong commercial skills. These abilities are crucial for successfully navigating the intricate landscape of technology sales within the African market. Your role, therefore, serves as a vital link between hands-on sales initiatives and the broader strategic objectives of the sales department, setting the stage for advancement to higher-level sales and strategic positions.
CORE RESPONSIBILITIES:
- Account Management: Oversee a portfolio of key client accounts, maintaining strong relationships and ensuring customer satisfaction, and being the primary point of contact
- Managing contract renewals and negotiations: Handle contract renewals and negotiations, securing updated agreements on time to ensure seamless customer experiences and steady revenue.
- Upselling & Cross-selling: Understanding clients' payment processing needs and recommending suitable solutions.
- Financial forecasting and growth planning: Financial forecasting based on their account portfolio and tracking revenue and gross profit targets, leveraging account metrics to pinpoint growth opportunities.
- Sales Strategy Implementation: Assist in the development and execution of sales strategies for specific sectors.
- Risk management: Identify and proactively address potential risks to customer retention and contract renewals, fortifying customer relationships and protecting company revenue.
- Market Insight: Provide insights into market trends and customer needs to inform sales approaches.
- Team Collaboration: Collaborate with higher-level sales directors and VPs to align sales efforts with broader company objectives.
QUALIFICATIONS & EXPERIENCE:
Experience Level: 5 to 8 years of experience
Desirable Experience:
- Significant experience in sales, with a strong focus on account management.
- You have demonstrated the ability to manage significant client accounts and maintain high levels of customer satisfaction.
- Experience in implementing sales strategies and contributing to the sales planning process.
- Insight into market trends, customer needs, and the ability to translate these into effective sales tactics.
- Experience in collaborating with senior sales leadership to align individual sales efforts with broader organizational goals.
- Proven track record in achieving sales targets and effectively managing larger accounts.
- Strong commercial acumen, particularly in understanding the dynamics of the African market